Refund Policy
1.2 Once an order has been packed it cannot be canceled or changed; instead the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and send them back to us. Of course you can still inform us in advance about your revocation. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
An early refund is possible no earlier than 16 weeks after receipt of the order if the goods are not received.
1.3 Since we work with a fully automated system, orders are triggered immediately after they are sent. An interruption of the shipping process until delivery is therefore unfortunately not possible, so that a refund before receipt of the goods is only possible up to 24 hours after the order.
2. Returns and Refunds
2.1 Our returns policy forms part of these terms and conditions upon which you can access and use our website.
2.2 If you are not completely satisfied with your order, you can send an email informing us of the product to be returned and sending the product back to us.The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
2.3 Return shipping and costs are to be covered and paid for by the customer.
2.4 The product must have been received by us in order for the customer to be entitled to a refund. We will inspect the returned product upon arrival.
2.5 You will ensure that the product is sent to us in the same condition in which you received it and that it is properly packed. The product must be unused, the product labels must not have been tampered with and the product must be in the original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product. If a product is returned to us in a damaged condition, we reserve the right not to accept the return of the product.
2.6 Our processing time for returns depends on your order.
2.7 If we are satisfied with the condition of the returned product, we will send you an email authorizing your return. A refund will be issued shortly to the payment method used for the order after we have sent you a notification that your return has been approved. There is no charge for storing the product.
2.8 The revocation is complete when we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no influence. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and send them back to us. Of course you can still inform us in advance about your revocation. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
3. Cancellation Steps
1. Please request the cancellation form from our support and send it completed, signed and scanned back to us.
2. Send the goods to the following address:
Name: Tu Hongming
Number: +8617757757961271
Adresse: F2, Building 8, No. 89, Siyuan Road, Yidong Industrial Zone, Niansanli Street, Yiwu, Jinhua, Zhejiang Province 322000, China
Please only use one return method with a tracking number so that we can trace your return. In this way you inform us in advance about the return and the goods received can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. After receipt of the return, we will be informed of the receipt and the refund can be made. Please only use one shipping method with a tracking number for the return, so that we can allocate your return.